Refund policy

RETURNS & REFUNDS

We strive to deliver the best in quality and value. That said, we do not accept returns unless your order arrives damaged, doesn't arrive, or isn't what you ordered. If any of those apply, contact us immediately at CustomerSupport@PremiumStandardStore.com and we'll make it right.

  1. Used products, and products damaged by the customer, are not eligible for a refund.
  2. Request your Return Authorization number by emailing CustomerSupport@PremiumStandardStore.com with a detailed reason for the return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA number and the address of the closest warehouse, where you can mail the product you would like to return.
  3. To ensure your refund, please use a trackable mail service. We are not responsible for lost or missing packages.
  4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

We issue refunds as soon as your refund request is approved, which means the money leaves our account immediately. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you have done all of this and still have not received your refund, please contact us at CustomerSupport@PremiumStandardStore.com.

How long does delivery take?

Orders are typically delivered within 8-13 business days, including processing time. If your order hasn't arrived within the estimated delivery time, please contact our support team at CustomerSupport@PremiumStandardStore.com.

This policy excludes errors made by customers when providing shipping details on their order, and missed parcel deliveries.

Can you provide me with a tracking number?

All tracking numbers are emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address. Can I change it?

If this happens, email us as soon as possible. We might be able to catch it, but we can't promise anything — orders are usually processed within 2-3 business days and can ship the same day. If your order has already entered the shipping process, we won't be able to stop it.

We are not responsible for orders sent to an incomplete or incorrect shipping address. Our system processes orders automatically using the details you supply at checkout.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel an order once it has been placed. Orders cannot be cancelled even before they have been processed or shipped.

Reasons we cannot accept as grounds for cancellation:

  1. You no longer want the items. Please make sure you want the items before you submit your order. Once an order is submitted, it forms a legally binding contract to purchase everything in that order.
  2. You found the items cheaper elsewhere. Please be confident that you are ready to pay the asking price before you submit your order.